RETURNS, EXCHANGE & DELIVERY
I have received the items that I have ordered, can I refund or exchange an item?
Unfortunately, we cannot offer refunds or exchanges due to personal hygiene unless they are defective.
Can I alter my order after I have placed my order?
if you would like to alter your order, email us ASAP and if your order has not been shipped, we will be able to change it.
My order has not arrived yet and i have waited longer than the delivery time, what should i do?
please email us to firstname.lastname@example.org
I have not received my order confirmation email yet, what should i do?
please email us about this to email@example.com and we will send you the confirmation email right away
I have placed an order but my shipping address is incorrect, what should i do?
Please email us ASAP with your correct address. If your parcel has already been sent out then you will be recharged the shipping fee to send it to you.